We are currently looking for a reliable part-time employee (25 to 30 hours per week) in the area of customer service and customer communication.

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Your tasks

• Responding to customer enquiries via email and telephone

• Case research and analysis for optimal and effective customer service

• Review monitoring and maintenance

• Communication with shipping service providers (inquiries, returns, etc.)

• Communication with the warehouse or shipping department

• Essentially, you will be the communication interface between the customer and all relevant internal departments and external service providers, ensuring satisfied customers and good reviews with your outstanding service.

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Your profile

• Secondary school leaving certificate

• Initial professional experience in e-commerce is advantageous, but not essential.

• You should be able to communicate facts effectively, friendly and quickly. (Call centre training would be helpful here, but is not a prerequisite)

• Good to very good PC skills

• Good research and analysis skills

• Accurate and structured way of working

• MS Office skills are an advantage

• Very good German language skills

• Good English language skills desirable

• You find it easy to learn how to use new systems and programme interfaces.

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Working hours

• Flexible working hours

• Monday to Friday

• Also Saturdays during peak periods​

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What we offer you

• Fair & performance-related pay

• Company pension scheme

• Free drinks

• Employee discounts on our brands